Common queries answered
Frequently asked Questions
At Healthy HavenRx, we strive to process and ship your order as quickly as possible. Typically, orders are processed within 24-48 hours, and delivery times depend on your location. For most customers, orders arrive within 3-5 business days. We also provide tracking details so you can follow your package every step of the way.
Creating an account at Healthy HavenRx is simple and takes just a few minutes. Follow these steps:
- Click on the “Sign Up” or “Create Account” button at the top of our homepage.
- Fill in your details, including your name, email address, and a secure password.
- Once completed, you’ll receive a confirmation email. Click the link in the email to activate your account.
- After that, you’re all set to start browsing and purchasing your favorite cannabis products!
o change your shipping address, follow these easy steps:
- Log in to your Healthy HavenRx account.
- Navigate to the “Account Settings” or “My Addresses” section.
- Select the “Edit” option next to your current shipping address, then update the information as needed.
- Save your changes, and your new address will be applied to future orders.
If you need to change the shipping address on an order that’s already been placed, please contact our customer support team as soon as possible, and we’ll do our best to accommodate your request.
Once your order has been processed and shipped, you’ll receive a confirmation email from Healthy HavenRx that includes a tracking number. You can use this number to track your package in real-time. Simply follow these steps:
- Open the confirmation email and click the tracking link.
- Alternatively, log in to your Healthy HavenRx account and go to the “Order History” section.
- Find your order and click “Track” to view its current status and estimated delivery time.
If you encounter any issues, feel free to reach out to our customer support team for assistance.
At Healthy HavenRx, your privacy and security are our top priorities. We do not store your credit card information on file. All payment details are securely processed through a trusted, encrypted payment gateway, ensuring your information is protected at all times. For future purchases, you will need to enter your payment information again to maintain the highest level of security.
Yes, Healthy HavenRx is required to charge sales tax in accordance with local laws and regulations. The sales tax amount will be calculated based on your shipping address and will be displayed during the checkout process. If you have any questions about taxes applied to your order, feel free to contact our customer support team for more information.
Healthy HavenRx offers international shipping to many countries. To check if we ship to your location, simply add items to your cart and proceed to checkout—available shipping options will be displayed based on your address. If your country isn’t listed, unfortunately, we may not be able to ship to your location at this time. For further assistance, please contact our customer support team.
Whenever possible, Healthy HavenRx will combine all items in a single package for your convenience. However, if your order contains multiple items from different warehouses or if certain products require special packaging, they may arrive in separate packages. You will receive tracking information for each shipment if your order is split. Rest assured, we’ll do our best to consolidate your items whenever feasible.