Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
At Healthy HavenRx, we strive to process and ship your order as quickly as possible. Typically, orders are processed within 24-48 hours, and delivery times depend on your location. For most customers, orders arrive within 3-5 business days. We also provide tracking details so you can follow your package every step of the way.
Creating an account at Healthy HavenRx is simple and takes just a few minutes. Follow these steps:
- Click on the “Sign Up” or “Create Account” button at the top of our homepage.
- Fill in your details, including your name, email address, and a secure password.
- Once completed, you’ll receive a confirmation email. Click the link in the email to activate your account.
- After that, you’re all set to start browsing and purchasing your favorite cannabis products!
o change your shipping address, follow these easy steps:
- Log in to your Healthy HavenRx account.
- Navigate to the “Account Settings” or “My Addresses” section.
- Select the “Edit” option next to your current shipping address, then update the information as needed.
- Save your changes, and your new address will be applied to future orders.
If you need to change the shipping address on an order that’s already been placed, please contact our customer support team as soon as possible, and we’ll do our best to accommodate your request.
Once your order has been processed and shipped, you’ll receive a confirmation email from Healthy HavenRx that includes a tracking number. You can use this number to track your package in real-time. Simply follow these steps:
- Open the confirmation email and click the tracking link.
- Alternatively, log in to your Healthy HavenRx account and go to the “Order History” section.
- Find your order and click “Track” to view its current status and estimated delivery time.
If you encounter any issues, feel free to reach out to our customer support team for assistance.
At Healthy HavenRx, your privacy and security are our top priorities. We do not store your credit card information on file. All payment details are securely processed through a trusted, encrypted payment gateway, ensuring your information is protected at all times. For future purchases, you will need to enter your payment information again to maintain the highest level of security.
Yes, Healthy HavenRx is required to charge sales tax in accordance with local laws and regulations. The sales tax amount will be calculated based on your shipping address and will be displayed during the checkout process. If you have any questions about taxes applied to your order, feel free to contact our customer support team for more information.
Healthy HavenRx offers international shipping to many countries. To check if we ship to your location, simply add items to your cart and proceed to checkout—available shipping options will be displayed based on your address. If your country isn’t listed, unfortunately, we may not be able to ship to your location at this time. For further assistance, please contact our customer support team.
Whenever possible, Healthy HavenRx will combine all items in a single package for your convenience. However, if your order contains multiple items from different warehouses or if certain products require special packaging, they may arrive in separate packages. You will receive tracking information for each shipment if your order is split. Rest assured, we’ll do our best to consolidate your items whenever feasible.
If you need to swap an item
Returns and Exchanges
At Healthy HavenRx, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer returns on eligible products within 30 days of delivery. Items must be unopened and in their original packaging to qualify for a refund or exchange. Please contact our customer support team to initiate the return process. Once we receive and inspect the returned items, we will issue a refund to your original payment method.
Please note that some products, such as perishable goods or personal-use items, may not be eligible for returns.
If you’ve received the wrong item in your order from Healthy HavenRx, we sincerely apologize for the inconvenience. Please contact our customer support team as soon as possible with your order number and details of the incorrect item. We’ll work quickly to resolve the issue by either sending you the correct product or offering a refund, depending on your preference. We’ll also cover any return shipping costs for the incorrect item.
We’re sorry to hear that your order from Healthy HavenRx arrived damaged. Please contact our customer support team right away, and be sure to provide your order number and photos of the damaged items. We’ll either replace the damaged products or offer a refund, depending on your preference. Rest assured, we’ll make sure the issue is resolved quickly and to your satisfaction.
Once your return is authorized by Healthy HavenRx, we’ll provide you with the correct return address and instructions via email. Please ensure that you use the provided shipping label or follow the return instructions carefully to avoid any delays. If you have any questions or concerns during the return process, our customer support team is always here to help.
At Healthy HavenRx, we’re here to help! You can reach our customer support team through the following methods:
- Email: Send us a message at [support email] and we’ll respond within 24-48 hours.
- Live Chat: Visit our website and click on the live chat icon for instant assistance during business hours.
- Phone: Call our support line at [support phone number] for immediate help.
Our team is available to assist with any questions or issues you may have regarding your order, returns, or general inquiries.
At Healthy HavenRx, we offer multiple ways to connect with our customer support team:
- Email: Contact us at [support email], and we’ll get back to you within 24-48 hours.
- Live Chat: For instant assistance, use the live chat feature on our website during business hours.
- Phone: Call us at [support phone number] to speak directly with our support team.
We’re here to assist you with any questions or concerns regarding your order, account, or products.
At Healthy HavenRx, we process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, changes or cancellations may not be possible once the order has been processed or shipped. If your order has already been dispatched, you may still be able to return the items once they arrive, in accordance with our returns policy.
At Healthy HavenRx, we do offer pre-orders for certain items that are temporarily out of stock. If a product is available for pre-order, it will be clearly indicated on the product page. You can place your pre-order, and we’ll notify you once the item is back in stock and ready to ship. If the option isn’t available for a specific product, feel free to contact our customer support team for more information on restocking timelines.